Downspout Home Services (“Downspout,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have.

This policy applies to our website and any forms or communications you submit through it.

Information We Collect

Information you provide to us

When you request a quote, contact us, or submit a form on our website, we may collect information such as:

• First and last name
• Email address
• Phone number
• Property address
• Project details or other information you include in your message

You may also contact us by phone.

Information collected automatically

Like most websites, we may automatically collect certain information when you visit, such as:

• IP address, device type, browser type, and pages viewed
• Approximate location based on IP address
• Site performance and usage data (for analytics and improvement)

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide quotes or scheduling information
• Communicate with you about services you requested
• Improve our website, services, and customer experience
• Maintain site security and prevent fraud or abuse
• Comply with legal obligations

How We Share Information

We do not sell your personal information.

We may share information in limited situations, including:

• Service providers who help us operate the website or process requests (e.g., website hosting, form delivery, analytics)
• Legal and safety reasons if required to comply with law, respond to lawful requests, or protect rights and safety
• Business transfers if our business is involved in a merger, acquisition, or asset sale (information may be transferred as part of that transaction)

Cookies and Analytics

We may use cookies and similar technologies to:

• Enable website functionality
• Understand how visitors use our website
• Improve performance and content

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Data Retention

We keep personal information only as long as necessary to:

• respond to your request,
• provide services,
• maintain business records, and
• meet legal or accounting requirements.

Your Choices

You may:

• Request access to, correction of, or deletion of your personal information (where applicable)
• Opt out of marketing communications if we send them (you can ask us to stop at any time)

To make a request, contact us using the information below.

Data Security

We take reasonable measures designed to protect your information. However, no website or transmission method can be guaranteed 100% secure.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect information from children.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision.

Contact Us

If you have questions about this Privacy Policy or your information, contact us:

Downspout Home Services
Phone: (401) 246-7709
Or submit a request through our website contact form.

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